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Privacy: Howe Lumber Co., Inc. operates the www.howelumber.com website, which provides the SERVICE.
Information Collection and Use: For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data: We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computerís Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies: Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computerís hard drive.Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers: We may employ third-party companies and individuals due to the following reasons:
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security: We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Order Processing-orders placed online will be processed at the start of the next business day. If you have selected a delivery option we will contact you to confirm the details of your delivery to make sure that your expectations are met. Our deliveries are prompt-most orders ship within two days. If you are picking up in-store, we will text you when your order is ready and give you instructions on picking up your order. We may need to increase the total footage purchased on random length items to accommodate your requested lengths, which will result in additional charges. We'll let you know before we do so, of course. The same might apply for shipping charges. Again, we'll be in touch to discuss with you.
Order Cancellation-Stock orders can be cancelled prior to shipment or in-store pickup, but not after. Special order items cannot be cancelled or returned once ordered.
Shipping-We ship on our own trucks in our local delivery area. Please visit our shipping info page for a map and more information. Shipping charges often apply.
Returns-Stock item returns only within 60 days and in new, salable condition. Boxes and packaging must be unopened, sealed and in good condition. Stock material returns may be subject to a handling charge. No returns on any special order items once they are ordered.
Payment Processing-payment will be due when the order is completed on-line, and before pickup or delivery. Forms of payment available to you will be visible at the payment processing screen. Please contact us if you need further information on payment processing.
Disclaimer of Warranties and Limitation of Liability - Warranties for items are issued and maintained by the manufacturer of the item, not Howe Lumber, and Howe Lumber offers no additional warranties in-house, whether implied, specified, or otherwise. Your product may or may not have a warranty. The responsibility lies solely with the purchaser to acquire warranty information, and Howe Lumber keeps no records of any sort of warranty information custody by the purchaser. Any warranty questions or claims should be taken up with the manufacturer, not Howe Lumber.
Product Use - Products must be used in accordance with manufacturer's instructions and in compliance with State and Local codes. Howe Lumber cannot and will not act as a specifying or approval authority for product use. Questions about proper product installation and use should be directed to the manufacturer and local code officials. Use of a product in an unapproved manner may result in product failure, injury, or death. The purchaser assumes all responsibility for proper product use in accordance with manufacturer's instructions and State and Local codes.
Building Code - Howe Lumber and Howe Lumber employees are not code officials, and we cannot and will not act as code officials. Only your local code official is a code official, and can offer interpretations and guidance on State and Local Building Codes. We cannot and will not offer interpretations and guidance on State and Local Building Codes.
Engineering - Your project and/or components of your project may require engineering. Howe Lumber Company, Inc., and Howe Lumber employees are not structural engineers, and we do not offer any in-house engineering services. Only a registered and licensed structural engineer is a structural engineer. We cannot design, specify, or approve any engineering solutions in-house. Only a registered and licensed structural engineer can design, specify, and approve engineering solutions. Neither Howe Lumber nor any Howe Lumber employees can act as an engineer of record, nor can we act as an engineer of any individual components. We sell some products that may require specification and engineering, and some manufacturers and distributors may provide engineering for the individual components. These manufacturers and/or distributors cannot act and will not act as an Engineer of Record for a structure or project. Their scope of work is limited to individual components, and any specifications are theirs and theirs alone, not Howe Lumber's. Howe Lumber Co., Inc. shall have no liability for any engineering solutions provided by manufacturers and distributors.